Workforce Management Software Integration
Forecasting | Scheduling | Real-time Management | System Interfaces
Integrating with other Applications
Efficiencies can be gained with Spectrum’s built-in integration capabilities. The product interfaces
with multiple ACDs for call processing, Human Resource systems and Payroll. Utilizing the integration abilities of this contact center workforce management system, can have a direct impact in reducing operating and support costs.
System Interfaces
HRMS / ERP
ACD
- Nortel MAX
- Nortel Symposium
- Avaya CMS
West VACD
Cisco ICM (Geotel)
Payroll Systems
Customization
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Spectrum is entirely browser-accessible. There are virtually no client installation procedures or associated costs.
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