Solutions

Forecasting | Scheduling | Real-time Management | System Interfaces

Integrating with other Applications
Efficiencies can be gained with Spectrum’s built-in integration capabilities. The product interfaces with multiple ACDs for call processing, Human Resource systems and Payroll. By utilizing this integration, it will have a direct impact to reducing operating and support costs.

System Interfaces

HRMS / ERP

Peoplesoft

ACD

Nortel MAX
Nortel Symposium
Avaya CMS

West VACD

Cisco ICM (Geotel)

Payroll Systems

Kronos

Customization

Accurate reporting of your company's productivity allows for improved understanding of your business and improved capacity planning. It also enables your organization to exercise best call center practices.