Solutions

Spectrum is uniquely able to match the scheduled labor to the anticipated staffing requirements.

Spectrum’s ability to continue flexing the scheduled staff up to the last minute allows for continuous updates and refinements to the forecast. This is more commonly referred to as ET (Excused Time) and PET (Pre-arranged Excused Time).

Enabling Agents to self-select for schedule changes reduces absenteeism and increases morale of scheduled employees, since the people scheduled are the ones who want to be there.

Schedule Reporting
Accurate reporting of your company’s productivity allows for improved understanding of your business and improved capacity planning. It also enables your organization to practice best call center practices. To support this, Spectrum provides extremely detailed reporting on forecasting, scheduling and personnel status.

• Auto Sheets Report
• User Daily Staffing
• Master Schedule