Online Employee Scheduling Software

Forecasting | Scheduling | Real-time Management | System Interfaces

Spectrum employee scheduling software is uniquely able to match the scheduled labor to the anticipated staffing requirements.

Spectrum’s ability to continue flexing the scheduled staff up to the last minute through a comprehensive web based scheduling system allows for continuous updates and refinements to the forecast. This is more commonly referred to as ET (Excused Time) and PET (Pre-arranged Excused Time).

Enabling Agents to self-select for changes in workforce scheduling reduces absenteeism and increases morale of scheduled employees, since the people scheduled are the ones who want to be there.

Workforce Scheduling and Personnel Reporting
Accurate reporting of your company’s productivity allows for improved understanding of your business and improved capacity planning. It also enables your organization to practice best call center practices. To support this, Spectrum provides extremely detailed reporting on forecasting, scheduling and personnel status.

Auto Sheets Report
User Daily Staffing
Master Schedule

Accurate reporting of your company's productivity allows for improved understanding of your business and improved capacity planning. It also enables your organization to exercise best call center practices.