Solutions

Allowing Instant Access
Spectrum is 100% web enabled and can be accessed through a web browser at the agent’s workstation or at home via the internet. This makes it always accessible and consistently used when agents are trying to stay on top of their entire work calendar.

Furthermore, all transactions are logged in real-time so it is immediately updated with the most current information.

With Spectrum, supervisors can view real-time agent status, compare it to the assigned work calendar and be alerted if their staff isn't adhering to their schedule. The supervisors are also provided access to the agent's schedule allowing them to request time off, overtime or schedule changes on the agent's behalf. This results in the ability to react quickly to condition changes and immediately make management decisions to improve the overall performance of the program.