Real-Time Virtual Call Center Software

Allowing Instant Access
Spectrum virtual call center software is 100% web enabled and can be accessed through a web browser at the agent’s workstation or at home via the internet. This makes the web based scheduling system always accessible and consistently used when agents are trying to stay on top of their entire work calendar.

Furthermore, all transactions within the online scheduling system are logged in real-time so it is immediately updated with the most current information.

With Spectrum, supervisors can view real-time agent status, compare it to the assigned work calendar and be alerted if their staff isn't adhering to their schedule. The supervisors are also provided access to the agent's schedule allowing them to request time off, overtime or schedule changes on the agent's behalf for a more streamlined workforce management system. This results in the ability to react quickly to condition changes and immediately make management decisions for improved workforce optimization and overall performance of the program.