Workforce Management Solutions

Spectrum provides four critical functions for effective call center workforce management:

Forecasting
Efficient scheduling starts with accurate forecasts. Spectrum allows you to trend historical volume by week, day and interval. Learn more about workforce planning software and its forecast reporting capabilities »

Workforce Scheduling
Spectrum is uniquely able to match the scheduled labor to the anticipated staffing requirements. Learn more about Spectrum's workforce scheduling abilities »

Real-time Management
Spectrum is a 100% web enabled virtual call center software that can be accessed through a web browser at the agent's workstation or at home via the internet. Learn more about Spectrum's real-time management capabilities »

System Interfaces
Efficiencies can be gained with Spectrum's built-in integration capabilities. The product interfaces with multiple ACDs for call processing, Human Resource systems and Payroll for a more effective workforce management system. Learn more about Spectrum's integration features »