Solutions

Spectrum provides four critical functions for effective workforce management:

Forecasting
Efficient scheduling starts with accurate forecasts. Spectrum allows you to trend historical volume by week, day and interval. Learn more »

Scheduling
Spectrum is uniquely able to match the scheduled labor to the anticipated staffing requirements. Learn more »

Real-time Management
Spectrum is 100% web enabled and can be accessed through a web browser at the agent's workstation or at home via the internet. Learn more »

System Interfaces
Efficiencies can be gained with Spectrum's built-in integration capabilities. The product interfaces with multiple ACDs for call processing, Human Resource systems and Payroll. Learn more »