About Spectrum

Spectrum is the most flexible workforce management system in the industry. Built by call center professionals, it allows your agents to totally control all aspects of their schedule resulting in a positive impact on your business performance.

Flexible Scheduling Capabilities
Spectrum allows agents to view their schedule, volunteer for up-time or overtime and sign up for down-time or pre-arranged excused time. They can trade whole or partial shifts with other skilled agents, request scheduled time off and completely manage their schedule to the betterment of the organization.

It provides the agent with more flexibility increasing employee satisfaction, improving attendance and decreasing attrition.

Reducing Labor Costs
By empowering agents to manage their work schedule, Spectrum encourages better attendance.  This means you will have the right amount of staff on hand to meet your call demand. It reduces the possibility of having to pay overtime, hire and train new agents or experience high abandons. Also, you save on labor costs by reducing the scheduling process from hours to just minutes.

Skills Based Routing & Dynamic Allocation
Determining the number of agents needed for all skill sets is critical in order to ensure a successful program. Spectrum dynamically allocates agents to the most appropriate skills based on real-time call center conditions. When making forecast modifications, Spectrum automatically updates the hours offered to the workforce. As a result, Spectrum ensures that agents are scheduled to the most appropriate skills to maximize service levels while increasing agent utilization.

Pricing
Spectrum has subscription-based pricing which means there are no hidden costs, no capital expenses and no software expenses. Subscription pricing includes support/maintenance, training, software upgrades and most product enhancements.